Shipping Policy


This shipping policy sets out how Charlotte Rhys UK handles, processes & ships orders received on the CHARLOTTE RHYS UK online store.


Order Processing

  • Orders Received before 10:00am (UK Time) will be picked packed and processed on the same day.
  • Orders Received after 10:00am will be picked, packed and processed for the following day.
  • Order Processing is Monday to Friday, No orders will be shipped over weekends. Orders received late on Friday after cut-off times will only be shipped on Monday.


  • Standard - Next Day Orders ship via DPD UK and are fully tracked, the service used is next day delivery.
  • Free - Next Day Orders over £100 qualify for free next day delivery within the United Kingdom. Orders ship via DPD UK and are fully tracked, the service used is next day delivery.
  • Standard International Orders ship via DPD UK and are fully tracked. Average Delivery Times are 5-10 days, dependent on customs clearing.

While it is our intention to ensure delivery is without delay, during peak periods such as Black Friday, Christmas etc. Next Day delivery cannot be guaranteed. 

Import Duties

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.
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